Frequently Asked Questions

ORDER ISSUES

I haven't received my order yet

Custom jerseys are hand made one at a time and take 4-6 weeks for production. If it has been longer than 6 weeks please contact us.

there is a problem with the item i received

If there are errors or defects with ANY orders including custom products we will replace it for free.

PRODUCTS

i don't see my size in stock 

On most items we only have the sizes shown in stock. However, on customized jerseys we can do other sizes than what is listed. If you need a smaller or larger size on a customized jersey please contact us.

can i have a special patch/tags/style of a jersey on the website? 

We do offer some extra options on some jerseys such as captain patches and championship patches. Unfortunately if it is not shown on the product page we cannot take special requests for individual jerseys. However, for wholesale orders we can make these changes.

how is the quality?

All of our merchandise is high quality and comparable to the retail apparel of any major professional league. For specifics see our product page.

can you make a custom jersey not shown on the website? 

Yes, in many cases we can. Please contact us about custom jerseys.

can you make my favorite mlb/nFl/nHl/nba team's jersey?

No, we do not have licensing agreements with these teams and leagues.

RETURNS AND EXCHANGES

What is your return policy?

Most products have a 30 day return policy. We do not accept returns on customized jerseys and clearance items. More information can be found in shipping/returns.

How do I make an exchange/return?

Please send an email with your order number to info@503-sports.com to start a return.

why do i have to pay return shipping?

Since we offer free shipping on most of our products and try to keep our prices low, we simply cannot afford to ship both ways. Unfortunately as a small business we don't have the same shipping discounts that larger companies get. If we sent you the wrong product or there is an error we will always pay for return shipping.  

When can I expect my refund?

As soon as we receive an item back we will initiate a refund. It usually takes 1-3 business days to receive your refund, but can take as many as 7 depending on the bank.


GENERAL QUESTIONS

Do you have a physical store?

Not yet, we are only online for now.

do you ship to my country?

Yes, we ship worldwide. Shipping rates are calculated automatically at checkout.

Can you add a name/number to a jersey i have?

No, unfortunately we cannot add numbers and letters to other jerseys. This is not a service our suppliers offer.

STILL HAVE QUESTIONS?

  (503) 406-8737

  •   info@503-sports.com